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Our service desk is open 9.00am-5.00pm Monday to Friday (9.30am-5.00pm on Wednesdays). 

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Latest news and updates on service, products and criteria

Book an appointment with a BDM

You can now book an appointment with one of our friendly BDM's over the phone or video chat. To book, click the button below. 

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Bank of England base rate change

Following the Bank of England base rate decrease of 0.25%, our Standard Variable Rate has decreased to 6.60% effective from 6 December 2024.

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Latest service times and criteria changes

Latest updates or changes to lending criteria, mortgage offers and service times please click for details.

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Welcome to the Intermediary Helpdesk.

We assist mortgage intermediaries by providing a range of mortgage products and excellent customer service.

We deliver this through our friendly, experienced and knowledgeable team to help you meet the needs of your clients. Take a look at our broad range of products, which cover a variety of requirements. We are flexible in our approach and look forward to assisting you.

Excellent, common sense lending with good communication from the underwriter and very competitive rates.

Smart Money People Review, 2024
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Great experience as a broker - kept informed throughout the process and the case progressed quickly.

Smart Money People Broker review 2023
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